Terms of service
Terms of Service
Introduction
Welcome to The Silver Bear Essentials Company Limited ("we", "us", "our"). These Terms and Conditions ("Terms") govern your use of our website located at www.thesilverbearco.com ("Website") and your purchase of products from us. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website.
Company Information
The Silver Bear Essentials Company Limited
Company Number: 15437610
Registered Office: 167-169 Great Portland Street, London, England, W1W 5PF
1. Use of the Website
1.1 You agree to use the Website in accordance with these Terms and all applicable laws and regulations.
1.2 You must not misuse our Website by knowingly introducing viruses, trojans, worms, or other material that is malicious or technologically harmful.
1.3 You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored, or any server, computer, or database connected to our Website.
2. Intellectual Property
2.1 All content on our Website, including but not limited to text, graphics, logos, images, and software, is the property of The Silver Bear Essentials Company Limited or its content suppliers and is protected by intellectual property laws.
2.2 You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website without express written permission from us.
3. Products and Services
3.1 We offer a range of products including jewellery, gifts, homeware, and accessories.
3.2 All products are subject to availability. We reserve the right to discontinue any product at any time.
3.3 We make every effort to display the colours and images of our products accurately. However, we cannot guarantee that your computer monitor's display of any colour will be accurate.
3.4 Gift cards issued by The Silver Bear Company are valid for two years from the date of purchase unless otherwise stated. They may be redeemed online or at live events against eligible products but cannot be exchanged for cash or used to purchase other gift cards. Lost or stolen cards will not be replaced, and any remaining balance must be used before the expiry date. By purchasing or using a gift card, you agree to these terms, which form part of our Terms of Service.
4. Pricing and Payment
4.1 All prices are listed in GBP and include VAT where applicable.
4.2 We reserve the right to change prices at any time without prior notice.
4.3 Payment must be made at the time of purchase. We accept various payment methods as indicated on our Website.
5. Delivery
5.1 We offer free tracked delivery on all jewellery orders within the UK. An upgraded post is available, and prices for posts to the USA and Europe.
5.2 Delivery times may vary depending on the destination and availability of the products.
5.3 We are not responsible for delays caused by events outside our control.
5.4 For detailed information on our delivery and returns policy, please refer to our Delivery Policy.
6. Returns and Refunds
6.1 If you are not satisfied with your purchase, you may return the product within 30 days of receipt for a full refund or exchange, subject to our Returns Policy.
6.2 The product must be returned in its original condition and packaging.
6.3 We reserve the right to refuse a refund or exchange if the product is not returned in its original condition.
7. Warranty
7.1 We provide a warranty for our products to ensure they are free from defects in material and workmanship.
7.2 The warranty period is 12 months from the date of purchase.
7.3 If a product is found to be defective within the warranty period, we will repair or replace the product at no additional cost to you.
7.4 The warranty does not cover damage caused by misuse, accidents, or normal wear and tear.
8. Limitation of Liability
8.1 To the fullest extent permitted by law, The Silver Bear Essentials Company Limited shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our Website or the purchase of products from us.
8.2 Our total liability to you for any claim arising out of or in connection with these Terms shall not exceed the amount paid by you for the product.
9. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
10. Customer Support
10.1 If you have any questions, concerns, or need assistance with your order, our customer support team is here to help.
10.2 You can reach us via email at Hello@thesilverbearco.com
10.3 Our customer support hours are Monday to Friday, 9:00 AM to 5:00 PM GMT.
10.4 We aim to respond to all inquiries within 48 hours.
11. Registered TradeMark
11.1 "The Silver Bear Essentials Company Limited" and our logo are registered trademarks.
11.2 You may not use our trademarks, logos, or other proprietary information without our express written consent.
11.3 Any unauthorised use of our trademarks is strictly prohibited and may result in legal action.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Website following any changes constitutes your acceptance of the new Terms.
14. Undeliverable Parcels
14.1
If a delivery attempt is made and the courier is unable to deliver the parcel, a delivery notice will be left and/or tracking will be updated. Responsibility for arranging redelivery or collection lies with the customer once a delivery attempt has been made.
14.2
If the parcel is not collected or redelivery is not arranged within the courier’s holding period, the parcel may be returned to us. Returned parcels due to non‑collection, refusal, or an incorrect/incomplete address provided at checkout are classified as undeliverable parcels.
14.3
Where an order is returned to us as undeliverable, we will contact you by email. You may choose either:
(a) Reshipment – A new postage fee must be paid before the parcel is resent; or
(b) Refund – We will refund the item cost only, minus the original shipping fees and the packaging costs, which are non‑refundable once a delivery attempt has been made.
14.4
If the courier charges a return‑to‑sender fee, this cost will be deducted from any refund issued. This includes international returns where carriers apply additional handling or return charges.
14.5
If we do not receive a response from you within 14 days of contacting you about an undeliverable parcel, the order will be automatically refunded in accordance with clause 15.3(b).
14.6
We are not liable for delays or losses arising from incorrect or incomplete delivery information provided by the customer at checkout.
15. Effective Date
These Terms are effective as of 07 April 2026.
Contact Us
If you have any questions about these Terms, please contact us at:
Email: hello@thesilverbearco.com
Address: 167-169 Great Portland Street, London, England, W1W 5PF